Resolving declined payments

If your payment method has been declined, please do the following:

  • Review your order confirmation to confirm the billing address and phone number were entered correctly on your order.
  • Contact Customer Service at 1-855-301-9612 to confirm your credit card number and expiration date were entered correctly on your order.
    Note: The billing address and phone number entered must match those associated with your credit card.
  • If Customer Service is still unable to process payment please contact your bank or please provide another credit card.

Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.

Contact us

For questions about an order you have placed, please visit our order tracking page, email us, or call toll-free our customer service representatives at 1-855-301-9612.

Our representatives are available Monday - Friday 8am - 4pm CST.

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