PLACING AN ORDER

The Customer Service team of The Art Institute of Chicago Museum Shop is committed to providing quality products and services to our customers.  Customers can shop online, or by phone at (855) 301-9612, as our Customer Service team is available Monday thru Friday 8:00 a.m.-4:00 p.m. CST.

TRACKING AN ORDER

You will receive our email confirmation once you place your order. It is recommended that you search all of your email inboxes for The Art Institute of Chicago Museum Shop, as emails sometimes get caught in SPAM filters and/or labeled as junk mail.  

If you still cannot find your order confirmation or need assistance tracking your order, please email aicshop@artic.edu or call (855) 301-9612, as our Customer Service team is available Monday thru Friday 8:00 a.m.-4:00 p.m. CST.

BACKORDER ITEMS

The majority of products sold online at the The Art Institute of Chicago Museum Shop are in-stock and ready to ship.  Should an item be on backorder, the status will be noted on the individual item’s product page noting the estimated date the item will be back in stock.  Please take into account, if an item is on backorder, the estimated delivery date of the item will also need to include the shipping method selected during purchase. 

PROMOTIONAL CODES

When applicable, a promotion code can be entered on the billing page of the checkout process.
  • Offer applies only to new online orders placed within the time frame of the promotion. 
  • An offer cannot be applied to a previous purchase and cannot be combined with any other offers.
  • An offer is based on the merchandise subtotal per each shipping address. 

We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of discounts and to modify or cancel this promotion due to system error or unforeseen problems.

MEMBER DISCOUNTS

To receive your 10% member discount, enter your membership number on the billing information page when placing an order! Members always receive a 10% discount at The Museum Shop. Become a member online or call Member Services at (312) 499-4111.

  • Member discount cannot be combined with any other discount offers.  
  • Reciprocal Member Discounts are not available online and are only available to be used on-site at either our Michigan Avenue and/or Modern Wing store locations.

PAYMENT METHODS

The Art Institute of Chicago Museum Shop accepts the following credit cards: Visa, MasterCard, Discover, and American Express.  The Art Institute of Chicago no longer accepts mail orders.

If your payment method has been declined, please do the following:
  • Review your order confirmation to confirm the billing address and phone number were entered correctly on your order.  The billing address and phone number entered must match those associated with your credit card.
  • Contact Customer Service via email at aicshop@artic.edu or call (855) 301-9612 to confirm your credit card number and expiration date were entered correctly on your order.
  • If Customer Service is still unable to process payment please contact your bank or please provide another credit card.  Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank. 

RETURNS

Your satisfaction is our goal.  If you are not satisfied, you may exchange or return an item for a refund within 90 days.

Please follow the procedure on the back of the packing list which is included with all shipments. Assist us by indicating the reason for the return or exchange as it will help us serve you better.

Please ship returns to:
The Art Institute of Chicago
950 N. North Branch Street
Chicago, IL  60642

You may also visit our on-site store location at 111 South Michigan Avenue in Chicago to handle your return directly.

Shipping and Handling charges are non-refundable. Gift box charges are non-refundable.